Privacy Policy

This Privacy Policy explains how Spirit Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to request access to, correction of or deletion of your personal information.

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Information we may collect

Spirit Casino collects information that is reasonably needed to provide and protect its online gambling services. The information handled will depend on how you use the website, the services you access and the choices you make. Some information is provided directly by you, while other information is collected automatically when you use the website.

Review contents

Account and contact information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also keep records of your requests, messages and other communications with customer support. This information helps us create and administer your account, respond to enquiries and provide relevant account services.

Identity and verification information

To help confirm your identity, age and eligibility to use the services, we may request verification information and documents. This may include information from identity documents, information used to confirm your address and details needed for account security checks. Verification information may also be used to prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.

Payment, transaction and account activity

We may handle payment details, deposits, withdrawals, account balances, transaction references and records of activity connected with your account. Payment information may be processed by payment service providers, and we may receive information needed to confirm or reconcile a transaction. We may also keep records of gameplay, account settings, responsible gambling choices, limits or restrictions where relevant to operating and protecting the service.

Device and website information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, referring website, approximate location and information about how you interact with the website. This information helps us maintain website functionality, improve performance, identify security issues and understand general usage patterns.

How we use information

Personal information is used for purposes connected with providing, managing and protecting the Spirit Casino website and services. We aim to collect and use information in a fair and proportionate way, and to use it for the purposes described in this policy or for closely related purposes that you would reasonably expect.

To create, verify, maintain and administer your account.
To process deposits, withdrawals and other account transactions.
To provide customer support, respond to questions and investigate complaints or technical issues.
To complete identity, age, security, anti-fraud and risk checks.
To monitor activity for suspicious, unauthorised, abusive or unlawful behaviour.
To meet legal, regulatory, tax, accounting and responsible gambling obligations that apply to the services.
To protect the website, players, service providers and the wider business from security threats and misuse.
To personalise account features, remember preferences and improve the content, design and performance of the website.
To send service messages, account notifications and other communications needed to operate your account.
To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be combined from different sources to help verify an account, detect unusual activity, keep records accurate and improve security. We may also create statistical or aggregated information that does not reasonably identify an individual. Aggregated information may be used for reporting, analysis, service development and business planning.

When information may be shared

Information may be shared with service providers that help operate the website and support its functions. These providers may assist with payment processing, identity verification, fraud prevention, hosting, technology, security, customer support, communications, analytics, auditing and professional services. Providers are expected to handle information for appropriate purposes and to apply suitable confidentiality and security measures.

Information may also be disclosed where reasonably necessary to protect rights, safety or property, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request or comply with an obligation that applies to the service. If service providers operate in other countries, information may be processed or stored outside Australia. Where this occurs, appropriate steps are taken to support the secure handling of that information.

Cookies, security and communications

Cookies and similar technologies

The website may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, support security and understand how visitors use the service. Some cookies may help deliver relevant content or measure the effectiveness of website features and communications. Cookies may be placed by the website or by service providers supporting website operations.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not function as intended, and some account or security features may be affected. Your browser may also allow you to control cookies separately for different websites.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

Marketing choices

You may receive marketing communications only where permitted. You can withdraw consent to marketing at any time by contacting support@spiritcasino.top. Where an unsubscribe option is included in a marketing message, you may also use that option. Choosing not to receive marketing will not normally affect essential service messages, account notices, security alerts or other communications needed to manage your account.

Your privacy rights and requests

Depending on the circumstances and the privacy requirements that apply, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting that inaccurate or incomplete information is corrected, asking for information to be deleted and withdrawing consent for marketing communications.

How to make a request

To exercise your data rights, contact support@spiritcasino.top and explain what you are requesting. You may ask to access your personal information, correct your details, delete your information or withdraw consent to marketing. Please provide enough information for us to understand and process the request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive verification records.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask for personal information to be removed where there is no continuing reason to keep it and deletion is permitted.
Marketing consent: withdraw consent to promotional communications at any time. This does not necessarily stop essential account or service messages.

A request may be refused, limited or delayed where this is permitted or required, including where providing the information could affect the privacy of another person, compromise security, interfere with fraud prevention or conflict with a legal obligation. If some information cannot be deleted, we will explain the relevant limitation where appropriate. Closing an account does not automatically remove every record connected with it.

We aim to handle privacy requests within a reasonable time. The time needed may depend on the type and complexity of the request, the information involved and any identity or security checks required. If you believe information about you is inaccurate, please contact support@spiritcasino.top so it can be reviewed.

Retention and policy updates

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, investigate security incidents, prevent fraud, enforce applicable terms or establish, exercise or defend legal claims.

When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it anonymous. Information that has been anonymised so it cannot reasonably identify you may be retained for analysis, reporting and service improvement.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will apply from the date it is published. You should review this page periodically so you remain informed about how information may be handled. By continuing to use the website after an update, you acknowledge the updated policy, subject to any rights that apply to you.

If you have a question about this Privacy Policy or want to make a privacy request, contact support@spiritcasino.top.