Spirit Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Spirit Casino services. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By using the website, you confirm that you understand and agree to these terms, together with any specific rules displayed for individual games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Spirit Casino website, account services, games, promotions and related features. They should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotional terms that apply to a particular offer. If there is a conflict between these terms and specific promotional or game rules, the more specific rules will generally apply to that activity.

Review contents

You accept these terms when you access the website, register an account, deposit money, place a wager or otherwise use the services. If you do not agree with any part of these terms, you must not use the website or services. Spirit Casino may update these terms from time to time. Updated terms will apply from the time they are published or otherwise made available, subject to any legal requirements. You should review this page regularly.

The services are intended only for people who are legally permitted to participate in online gambling in the location where they are physically present. You are responsible for checking whether access to the services is lawful in your jurisdiction. Spirit Casino does not invite or permit participation where online gambling is prohibited. Access may be restricted if legal, technical or compliance requirements cannot be met.

Eligibility

You must meet the minimum legal age that applies to online gambling in your location.
You must provide accurate, complete and current information when registering or using an account.
You must use the services only for yourself and must not open or operate an account on behalf of another person.
You must not use the services if you are prohibited from gambling by law, a court order, a self-exclusion arrangement or another applicable restriction.
You must not allow another person, including a minor, to access or use your account.

2. Accounts, verification and security

Only one personal account is generally permitted unless Spirit Casino expressly agrees otherwise. Duplicate, linked or inaccurately registered accounts may be reviewed and may be closed where appropriate. If you believe an account has been created in your name without your permission, you should stop using it and raise the issue through the available support channels.

Spirit Casino may need to verify your identity, age, location, payment method, source of funds or other information before allowing certain account functions. Verification checks may be carried out when an account is opened, when transactions are requested, during account activity or whenever required for legal, regulatory, fraud-prevention or responsible gambling reasons. You agree to provide documents and information that are genuine, readable and reasonably requested.

Your account login details must be kept confidential. You are responsible for activity carried out through your account unless you have promptly notified Spirit Casino of suspected unauthorised access. Do not share passwords, one-time codes or other security information. Spirit Casino may temporarily restrict an account while it investigates unusual activity, security concerns, identity questions or possible breaches of these terms.

You must not use the website to engage in fraud, money laundering, payment abuse, collusion, cheating, automated activity, software interference or any other unlawful or unfair conduct. Attempts to bypass account, location, identity or promotional controls may result in access being suspended and transactions being reviewed.

3. Deposits, wagers and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Payment information must be accurate and must relate to you unless an alternative arrangement has been expressly approved. Spirit Casino may reject, reverse or hold a transaction where it cannot be verified, appears unauthorised or creates a legal, security or compliance concern.

You should check the details of each transaction before confirming it. A wager or game entry is normally treated as accepted when it is recorded by Spirit Casino's systems, subject to the applicable game rules. Where a technical error, system fault, display error or other obvious mistake affects a transaction, Spirit Casino may review the activity and take corrective action in accordance with the applicable rules and law.

Account balances are for lawful use of the services and must not be used as a payment service, lending facility or method for transferring funds to another person. You should not deposit more than you can afford to lose. Withdrawal requests may be subject to identity checks, payment verification, fraud controls and any applicable restrictions shown in the account or payment process. Processing times can vary depending on the method used, the information required and external payment providers.

You remain responsible for checking that deposits and withdrawals are correctly recorded. If you notice an error, duplicate transaction or activity you do not recognise, notify Spirit Casino as soon as possible through the available support channels. Any taxes, charges or financial obligations that apply to you are your responsibility unless the law provides otherwise.

Game results and technical issues

Game outcomes are determined by the relevant game systems and rules. In the event of a dispute, available transaction and system records may be used to assess what occurred. Spirit Casino does not guarantee uninterrupted or error-free access. Maintenance, telecommunications problems, device issues, software faults and events outside reasonable control may affect availability. You should not continue submitting transactions if a page appears frozen, inconsistent or incomplete.

4. Promotions, responsible gambling and prohibited use

Promotions, bonuses, rewards and other offers are subject to their own terms. Those terms may set out eligibility requirements, qualifying activity, expiry conditions, wagering or play requirements, maximum permitted use, excluded games, withdrawal conditions and other restrictions. You should read the full terms of an offer before opting in or using it. An offer may be withdrawn, amended or cancelled where permitted by its terms or required by law.

Spirit Casino may withhold or remove a promotional benefit where there is evidence of misuse, multiple accounts, inaccurate information, collusion, automated play, payment abuse or a breach of the relevant terms. Promotional benefits are not a substitute for money management and should not influence you to gamble beyond your budget.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and consider setting time or deposit limits where those tools are available. Never gamble with money needed for rent, bills, food, debt repayments or other essential commitments. Avoid gambling when affected by alcohol, medication, stress or strong emotions.

Take regular breaks and keep track of the time and money you spend.
Do not chase losses or increase stakes to try to recover money.
Seek support if gambling is affecting your finances, relationships, work, health or wellbeing.
Use available account restrictions, cooling-off options or self-exclusion facilities if you need a break.
If you are concerned about your gambling, stop playing and seek help from an appropriate Australian support service or qualified professional.

Spirit Casino may apply account restrictions, request further information or take other responsible gambling measures where activity raises concern. You must not attempt to avoid a restriction by opening another account or using another person's details.

5. Privacy, suspension and legal information

Personal information is handled in accordance with the Spirit Casino Privacy Policy. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, manage responsible gambling risks, resolve disputes and improve the website. By using the services, you acknowledge that relevant information may be shared with service providers, payment providers, professional advisers or authorities where permitted or required by law.

Suspension and closure

Spirit Casino may suspend, limit or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity may be unlawful or harmful, verification cannot be completed, a payment is disputed, responsible gambling concerns arise or continued access is not appropriate. Any review may take account of account history, transaction records, game activity and information from relevant providers.

You may request closure of your account through the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or prohibited conduct. Any remaining balance will be considered in accordance with applicable law, verification requirements and the relevant account rules. Spirit Casino may retain information where required for legal, regulatory, security or record-keeping purposes.

Website content and liability

Website content is provided for general information and may change without notice. You are responsible for using a suitable device, internet connection and security software. To the extent permitted by law, Spirit Casino is not responsible for loss caused by events outside reasonable control, interruption of communications, unauthorised access resulting from your failure to protect account details, or misuse of the services.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to that protection, you agree to use the services at your own risk and in accordance with these terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Questions and disputes

If you have a question about an account, transaction, game result or these terms, raise it through the available Spirit Casino support channels with enough information to allow the matter to be reviewed. You may be asked to provide account or transaction details for verification. Spirit Casino will consider complaints in accordance with its applicable internal process and relevant Australian consumer and gambling requirements. These terms are governed by the laws that apply to the services and your use of the website, subject to any mandatory rights available to you.